Terms of service

(GLOBAL)

Effective date: February 14, 2026
Store: Ala D’Oro (“Ala D’Oro,” “we,” “us,” “our”)
Website: https://aladoro.co (the “Site”)
Contact: support@aladoro.co

PLEASE READ THESE TERMS CAREFULLY. By accessing or using the Site, placing an order, or interacting with our services, you agree to these Terms of Service (“Terms”). If you do not agree, do not use the Site.

1) Who We Are / Scope

These Terms govern your use of the Site and any purchase of products, gift cards, or related services offered through the Site (collectively, the “Services”). These Terms apply to all visitors, customers, and users.

2) Eligibility

You must be at least the age of majority in your jurisdiction to purchase from the Site. By placing an order, you represent you have the legal capacity to enter into a binding contract.

3) Privacy

Your use of the Site is also subject to our Privacy Policy, which explains how we collect, use, and share personal information. [See our Privacy Policy]

4) Account Registration (if applicable)

If you create an account, you agree to:

  • provide accurate and current information;
  • maintain the security of your login credentials; and
  • accept responsibility for all activity under your account.

We may suspend or terminate accounts for suspected fraud, abuse, or violation of these Terms.

5) Orders, Pricing, and Availability

5.1 Order acceptance

All orders are offers to purchase and are subject to our acceptance. We may refuse or cancel an order for reasons including suspected fraud, inventory issues, pricing errors, or shipping restrictions.

5.2 Pricing and errors

Prices are shown in United States Dollars (USD) unless otherwise stated and may change at any time. If an item is listed at an incorrect price due to an error, we may cancel the order and refund any amounts paid.

5.3 Taxes and duties

We collect sales tax/VAT where required. For international orders, you are responsible for any import duties, customs fees, or local taxes unless explicitly stated otherwise at checkout.

6) Payment

We accept payment methods displayed at checkout. You authorize us (and our payment processors) to charge your selected payment method for the total amount shown at checkout, including shipping, taxes, and any duties if collected.

7) Shipping and Delivery

Shipping timeframes are estimates, not guarantees. Risk of loss and title pass to you upon delivery to the carrier (unless your local law requires otherwise). We are not responsible for delays caused by carriers, customs, or events outside our reasonable control.

8) Returns, Exchanges, Refunds — Final Sale Policy

All sales are final unless otherwise required by applicable law or unless we expressly state an exception in writing.

  • We do not accept returns or exchanges for change of mind, sizing, or preference.
  • If your order arrives damaged, defective, or incorrect, contact us within seven [7] days of delivery with photos and order details so we can evaluate and, at our discretion and as required by law, repair, replace, or refund.

Important: Some jurisdictions (e.g., EU/UK) grant consumers mandatory “cooling‑off”/withdrawal rights for certain online purchases that cannot be waived by Terms. See Section 16 (Regional Consumer Terms). [eur-lex.europa.eu]

9) Preorders / Limited Runs (if applicable)

For preorder or made-to-order items, estimated ship dates are provided at checkout. You understand delays can occur. We may cancel and refund if fulfillment becomes impracticable.

10) Gift Cards (if applicable)

Gift cards are non-refundable except where required by law. Gift cards cannot be redeemed for cash unless required by applicable law.

11) Promotions and Discount Codes

Promotions may be modified or ended at any time. Discount codes cannot be retroactively applied. We may void promotions where misuse is suspected.

12) Intellectual Property

All Site content—including text, images, product designs, logos, trademarks, and layout—is owned by Ala D’Oro or licensors and protected by intellectual property laws. You may not copy, reproduce, distribute, modify, or create derivative works without our prior written permission.

13) User Content (Reviews, Comments)

If you submit reviews, comments, photos, or other content (“User Content”), you grant us a worldwide, royalty-free, perpetual, irrevocable license to use, reproduce, publish, and display that User Content for marketing and operational purposes, subject to applicable law. You represent your User Content does not infringe third-party rights or violate any laws.

14) Prohibited Conduct

You agree not to:

  • violate laws or regulations;
  • attempt unauthorized access, scraping, or interference with the Site;
  • submit false or misleading information;
  • use the Site for fraudulent transactions; or
  • transmit malware or harmful code.

We may investigate violations and cooperate with law enforcement.

15) Disclaimers

To the maximum extent permitted by law, the Site and Services are provided “AS IS” and “AS AVAILABLE” without warranties of any kind, whether express or implied.

Implied warranties: Some jurisdictions do not allow the exclusion of certain implied warranties, so the above may not apply to you. Additionally, under U.S. federal warranty law, if a seller provides a written warranty on a consumer product, the seller may be restricted from disclaiming implied warranties. [ftc.gov], [law.cornell.edu]

16) Regional Consumer Terms (Mandatory Rights Carve‑Out)

16.1 EU/EEA & UK consumers — Right of Withdrawal (Cooling‑Off)

If you are a consumer in the EU/EEA or UK and you purchase goods online, you may have a legal right to withdraw/cancel within 14 days of receiving goods unless an exception applies (e.g., certain customized goods, sealed hygiene items after unsealing, etc.). These statutory rights apply regardless of our “final sale” policy. [eur-lex.europa.eu]

To exercise withdrawal rights where applicable, contact us at [support@aladoro.co] with your order number and an unequivocal statement of withdrawal.

Note: Legal requirements for online cancellation tools in the EU are evolving; if applicable to your offering and jurisdiction, we will provide required withdrawal functionality or instructions.

16.2 Mandatory consumer guarantees

Nothing in these Terms limits any non-excludable consumer guarantees, statutory warranties, or remedies available under your local consumer law.

17) Limitation of Liability

To the maximum extent permitted by law:

  • Ala D’Oro will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill.
  • Ala D’Oro’s total liability for any claim arising out of or relating to the Services or products will not exceed the amount paid by you for the product(s) giving rise to the claim.

Some jurisdictions do not allow the limitation or exclusion of liability for certain damages, so these limits may not apply to you.

18) Indemnification

You agree to indemnify and hold harmless Ala D’Oro and its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, and expenses (including reasonable attorneys’ fees) arising out of your breach of these Terms, your misuse of the Site, or your violation of any law or third-party rights.

19) Dispute Resolution; Binding Individual Arbitration; Governing Law

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

Any dispute, claim, or controversy of any kind arising out of or relating to these Terms, your purchase, use of the website, or any products or services provided by the Company (each, a “Dispute”), shall be resolved exclusively by final and binding arbitration, on an individual basis only, and not in a class, collective, representative, private attorney general, or consolidated action.

a) Waiver of Jury Trial and Class Actions

YOU AND THE COMPANY EXPRESSLY WAIVE ANY RIGHT TO A JURY TRIAL AND ANY RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, COLLECTIVE ACTION, REPRESENTATIVE ACTION, OR PRIVATE ATTORNEY GENERAL ACTION.

b) Governing Law

This arbitration agreement is governed by the Federal Arbitration Act (9 U.S.C. §§ 1–16). The substantive laws of the State of New York, without regard to conflict‑of‑laws principles, shall govern these Terms and any Dispute to the fullest extent permitted by law.

c) Arbitration Administrator and Rules

Arbitration shall be administered by JAMS or the American Arbitration Association (AAA), at the Company’s election, in accordance with the administrator’s consumer arbitration rules then in effect, except as modified by this Section.

d) Venue and Format

The arbitration shall be conducted remotely by video or written submissions, unless the arbitrator determines that an in‑person hearing is required. Any in‑person hearing shall take place in San Francisco, California, unless otherwise required by applicable law.

e) Small Claims Exception

Notwithstanding the foregoing, either party may bring an individual claim in small claims court if the claim qualifies and remains pending only in that court.

f) Delegation Clause

The arbitrator shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration agreement, including any claim that all or part of this agreement is void or voidable.

g) Mass Arbitration Procedures

To the extent permitted by law, if 25 or more similar arbitration demands are asserted against the Company by the same or coordinated counsel, the parties agree to follow a batch arbitration process, with a limited number of test cases proceeding first, and all remaining cases stayed pending resolution of the initial arbitrations.

h) Costs and Fees

The Company will pay arbitration filing fees in excess of those required for filing a civil action in federal court, consistent with applicable arbitration rules. Each party shall bear its own attorneys’ fees unless otherwise required by law.

i) Injunctive Relief

Nothing in this Section prevents either party from seeking temporary or preliminary injunctive relief in a court of competent jurisdiction to protect its intellectual property or confidential information, pending completion of arbitration.

j) Severability

If any portion of this Section is found unenforceable, the remaining provisions shall remain in full force and effect, except that if the class action waiver is found unenforceable, the entire arbitration agreement shall be null and void.

k) Survival

This Section shall survive termination of these Terms and any purchase or use of the website or products.

20) Governing Law and Venue

These Terms are governed by the laws of California, United States, without regard to conflict-of-law principles, except where your local consumer law requires otherwise. Exclusive venue for disputes not subject to arbitration will be in state or federal courts located in San Francisco, California unless prohibited by applicable law.

21) Changes to These Terms

We may update these Terms from time to time. We will post the revised Terms on the Site and update the Effective Date. Changes apply from the effective date forward.

22) Severability

If any provision is found unenforceable, the remaining provisions remain in effect.

23) Entire Agreement

These Terms, along with our Privacy Policy and any posted policies (Shipping, Refund/Final Sale, etc.), constitute the entire agreement between you and Ala D’Oro regarding the Services.